Nailab Terms & Conditions

Last updated: 13 September 2026

1. About Nailab

This website is operated by Nailab (“Nailab”, “we”, “us” and “our”).

We provide this website, including our online shop, products, content and related services, subject to these Terms & Conditions.

Our contact details are:

Nailab
32 Warwick Road
Milford Haven
Pembrokeshire
SA73 2LP
United Kingdom

Email: hello@nailab.co.uk

By using our website or placing an order with us, you agree to these Terms & Conditions together with our Privacy Policy, Refund Policy and Shipping Policy.

Please read these Terms & Conditions before placing an order. You may save or print a copy for future reference.

Our website and contracts are provided in English.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

2. Using our website

You may use our website only for lawful purposes.

You must not:

• use the website fraudulently or unlawfully;
• interfere with the security or operation of the website;
• introduce viruses, malware or other harmful code;
• attempt to gain unauthorised access to our website, accounts or systems;
• copy, reproduce or commercially exploit our website content without permission; or
• use our website in a way that infringes the rights of Nailab or any third party.

We may suspend or restrict access where we reasonably believe our website is being misused or these Terms & Conditions have been breached.

3. Our products

We make reasonable efforts to ensure that product descriptions, photographs, sizes, scents, prices and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your screen or lighting. Packaging, labels and presentation may also occasionally change without affecting the nature or quality of the product.

Scents may be discontinued, replaced, introduced as limited editions or offered seasonally.

All products are subject to availability.

We may update or discontinue products from time to time.

Any significant difference affecting a product you have already ordered will be handled in accordance with your legal rights.

4. Product use, ingredients and sensitivities

Nailab nail and cuticle care products are cosmetic products and should be used in accordance with any instructions provided on the product, packaging or our website.

Customers should check ingredient information before use, particularly if they have a known allergy or sensitivity.

You should stop using a product if irritation or an adverse reaction occurs.

Our cosmetic products are not intended to diagnose, treat, cure or prevent medical conditions.

If you have concerns about allergies, sensitivities, skin conditions or another medical issue, you should seek appropriate professional advice.

Nothing in this section limits our responsibility for supplying products that meet applicable legal and product safety requirements.

5. Placing an order

Before submitting an order, you will have an opportunity to review your basket and correct relevant information.

When you place an order, you are making an offer to purchase the products contained in your order.

We will normally send you an email acknowledging receipt of your order. An acknowledgement of your order does not necessarily mean that we have accepted it.

Unless we tell you otherwise, we accept your order when we send confirmation that the order has been dispatched.

Before accepting an order, we may refuse it where, for example:

• a product is unavailable;
• there has been an obvious pricing or description error;
• payment cannot be authorised;
• we reasonably suspect fraud or misuse;
• an order breaches clearly stated promotional conditions; or
• we are unable to supply the order.

If payment has already been taken for an order that we do not accept, we will refund it.

If a problem preventing supply arises after we have accepted your order, we will contact you as soon as reasonably possible and explain the options available to you. Your statutory rights remain unaffected.

6. Prices, charges and payment

All prices are shown in pounds sterling (£).

Nailab is not currently VAT registered.

We aim to make our pricing clear and transparent.

The product price and any mandatory charges that apply to your purchase will be shown clearly before you place your order.

Delivery charges, where applicable, will also be displayed before you complete your purchase.

We do not add hidden mandatory charges after a customer has committed to purchase.

We may change product prices from time to time. A subsequent price change will not affect an order that we have already accepted.

Payment must be made using one of the payment methods available at checkout.

Where a third-party payment provider is used, its own terms may also apply.

If we discover an obvious pricing error, we may contact you before accepting the affected part of the order and give you the option to purchase at the correct price or cancel it.

7. Promotions, sales and discount codes

From time to time Nailab may offer promotions, sale prices, discount codes, competitions or other special offers.

Any conditions specific to a promotion will be displayed with that promotion.

Unless stated otherwise:

• discount codes have no cash value;
• offers may have a stated start and end date;
• certain products or collections may be excluded;
• promotions may not be combined;
• one discount code may be permitted per order; and
• promotional products remain subject to availability.

We will aim to present discounts, sale prices and promotional claims clearly and accurately.

We may correct or withdraw a promotion where there has been a genuine mistake, technical problem, fraud or misuse.

We will not retrospectively change an accepted order simply because a promotion later changes or ends, except where permitted by law.

8. Delivery

Available delivery options, costs and estimated delivery times are displayed on our website, at checkout or in our Shipping Policy.

We aim to dispatch and deliver orders within the times stated on our website and at checkout. Unless we have agreed a different delivery period with you, orders will in any event be delivered without undue delay and within 30 days, as required by law.

The 30-day period is not Nailab’s usual delivery estimate. It is the maximum legal delivery period that generally applies where no different delivery period has been agreed.

Delivery estimates provided by Nailab or a courier are estimates unless we expressly agree that delivery by a particular date is essential.

We deliver only to destinations made available through our checkout.

Please make sure that your delivery name and address are complete and accurate.

If an order is returned to us because information supplied by you was incorrect or incomplete, or because a delivery was not collected where collection was reasonably available, we may ask you to pay the reasonable cost of sending the order again.

Responsibility for your order during delivery

Nailab remains responsible for the goods until they come into the physical possession of you, or a person you have identified to receive them on your behalf.

An exception may apply if you independently arrange your own carrier and that carrier was not offered by Nailab.

If your parcel is lost or damaged before responsibility passes to you, please contact us so we can investigate and provide any remedy required.

For more information, please see our Shipping Policy.

9. Cancelling an online consumer order

If you purchase from Nailab as a consumer online, you will normally have a statutory right to change your mind about eligible products.

For eligible goods, you may cancel from the point the contract is formed until 14 days after the day on which you, or a person you nominate other than the carrier, receive the goods.

If multiple goods from the same order are delivered on different days, the cancellation period will normally run until 14 days after you receive the final item.

You do not need to give us a reason for exercising your statutory cancellation right.

To cancel, you must clearly tell us that you wish to do so.

You can contact:

hello@nailab.co.uk

Please include your name, order number and the product or products concerned where possible.

You may use the model cancellation form at the end of these Terms & Conditions, but you do not have to use it.

10. Returning an eligible change-of-mind purchase

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

Unless Nailab has agreed otherwise or the goods are faulty, incorrect or not as described, you are responsible for the direct cost of returning change-of-mind goods.

We recommend obtaining proof of postage.

Products should only be handled to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where permitted by law, we may make an appropriate deduction from the refund if the value of the goods has been reduced because they were handled beyond what would reasonably be permitted when examining them.

Please follow the return instructions in our Refund Policy.

11. Sealed products and hygiene exceptions

UK cancellation law contains an exception for certain sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

We will only rely on this exception where it legally applies to the particular product and circumstances.

A product being a cosmetic product does not by itself remove your statutory rights.

This exception relates to change-of-mind cancellations only.

It does not affect your rights where goods are faulty, damaged, incorrect, not as described or otherwise fail to meet legal requirements.

12. Refunds following cancellation

Where you validly cancel an eligible consumer order, we will provide the refund required by law.

Where the entire eligible order is cancelled, this will normally include the price of the goods and the cost of our least expensive standard delivery option where required.

If you chose a more expensive delivery service, such as express delivery, we are not normally required to refund the additional cost above our standard delivery charge.

For returned goods, we will normally process the refund without undue delay and no later than 14 days after we receive the returned goods, or, if earlier, 14 days after you provide evidence that the goods have been sent back.

Where no goods were supplied, the applicable refund period will run from when we are informed of the cancellation.

Refunds will normally be made using the same payment method originally used unless otherwise agreed.

We will not charge a fee simply for processing a statutory refund.

Please see our Refund Policy for further details.

13. Faulty, damaged, incorrect or misdescribed products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact:

hello@nailab.co.uk

Please provide your order number and information about the problem. Photographs may be requested where they will reasonably help us investigate the issue.

Goods supplied to consumers must meet legal requirements, including being:

• as described;
• of satisfactory quality; and
• fit for purpose where applicable.

Consumers may have a short-term legal right to reject goods that do not conform to the contract, generally within 30 days, as well as further rights to remedies such as repair, replacement, price reduction or a refund where applicable.

Where goods are faulty, incorrect or otherwise do not conform to the contract, Nailab will meet any reasonable return costs that we are legally responsible for.

Nothing in these Terms & Conditions or our Refund Policy removes or restricts your statutory consumer rights.

14. Stockist and trade customers

Nailab also supplies salons, nail technicians, beauty professionals and other approved business customers.

By purchasing through a Nailab Stockist or trade account, you confirm that the purchase is being made wholly or mainly for purposes relating to your trade, business, craft or profession.

Stockist accounts may be subject to approval.

We may request reasonable information to confirm eligibility for trade access.

Stockist pricing, products, bundles, order quantities, delivery arrangements and promotions may differ from our consumer offering.

Consumer cancellation rights do not generally apply to contracts entered into wholly or mainly for business purposes.

Stockists are responsible for:

• storing Nailab products appropriately;
• selling products in their intended condition;
• describing Nailab products accurately;
• complying with relevant product information and safety requirements;
• not making false, misleading or unauthorised claims about Nailab products; and
• complying with the laws and regulations applicable to their own business.

Recommended retail prices

Nailab may provide recommended retail prices or examples of potential retail revenue.

Any recommended retail price is a recommendation only.

Independent Stockists remain responsible for setting their own resale prices in accordance with applicable competition law.

Stockist accounts

We may suspend or withdraw Stockist access where we reasonably believe an account is being used fraudulently, improperly or materially contrary to agreed Stockist terms.

Any additional trade terms specifically agreed between Nailab and a business customer will apply alongside these Terms & Conditions.

15. Reviews and customer feedback

Customers may be able to submit reviews, photographs, comments or other content.

Any review submitted as a consumer review should reflect the reviewer’s genuine experience.

You must not knowingly submit:

• a fake review;
• false or misleading information;
• content that impersonates another person;
• content that infringes another person's rights;
• unlawful, abusive or defamatory material; or
• malicious software or harmful code.

Where a review or endorsement has been incentivised, for example through payment, gifted products, discounts or another benefit, that relationship must be appropriately disclosed where required.

Where Nailab publishes consumer reviews or review information, we will take reasonable and proportionate steps intended to prevent and remove fake or misleading reviews, including reviews that improperly conceal the fact that they have been incentivised.

We may moderate or remove content where reasonably necessary to comply with the law or our genuine moderation standards.

We will not deliberately suppress genuine negative reviews merely because they are negative.

16. Photographs, videos and other content supplied to Nailab

If you voluntarily provide photographs, videos or other content to Nailab specifically for marketing, social media, website or promotional use, we may use that content for the purpose agreed with you.

You confirm that you have the right to provide the content and that its agreed use by Nailab will not infringe another person's rights.

Any separate ambassador, influencer or content-creator arrangement may have additional terms.

17. Intellectual property

Unless otherwise stated, the Nailab website and Nailab brand materials belong to Nailab or are used by us with permission.

This includes, where applicable:

• the Nailab name;
• logos and branding;
• product photographs;
• graphics and designs;
• written website content;
• product descriptions; and
• marketing materials.

You may use our website for personal use and legitimate purchasing purposes.

You must not reproduce, distribute, sell, modify or commercially exploit Nailab content without permission except where permitted by law.

Approved Stockists may use brand materials supplied or expressly approved by Nailab for the legitimate promotion and resale of Nailab products.

18. Third-party websites and services

Our website is hosted using Shopify and may use third-party services such as payment providers, couriers, review services, social-media platforms and other applications.

Third-party services may have their own terms and privacy policies.

We are not responsible for the content or operation of independent third-party websites that are outside our control.

Nothing in this section limits any responsibility Nailab has for services that we choose to use in fulfilling our obligations to you.

19. Personal information

How Nailab collects, uses and protects personal information is explained in our Privacy Policy.

Please review the Privacy Policy for more information about how your personal information is handled.

20. Website availability and errors

We take reasonable steps to keep our website accurate, secure and available.

We cannot guarantee that it will always operate without interruptions or technical problems.

We may temporarily suspend access for maintenance, security, upgrades or other legitimate operational reasons.

Occasionally our website may contain genuine typographical errors, inaccurate stock information or other mistakes.

Where an error affects your order, we will deal with it fairly and in accordance with these Terms & Conditions and your legal rights.

21. Our liability to consumers

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; and
• any liability that cannot legally be excluded or restricted.

If you are a consumer, Nailab is responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was made.

Products supplied to consumers are intended for personal and domestic use unless otherwise agreed.

If a consumer uses products for business purposes, Nailab will not normally be responsible for business losses such as loss of profit, business opportunity or anticipated savings, except where liability cannot legally be excluded.

Nothing in this section affects your statutory rights.

22. Liability to business and Stockist customers

Where you purchase from Nailab wholly or mainly for business purposes, to the extent permitted by law Nailab will not be responsible for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of anticipated savings;
• loss of business opportunity; or
• indirect or consequential loss.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded or restricted.

23. Events outside our reasonable control

We will not be responsible for a failure or delay caused by circumstances genuinely outside our reasonable control.

Examples may include severe weather, major disruption to courier or postal networks, industrial action, supplier disruption, major utility failures, cyber incidents or natural disasters.

Where such an event affects an order, we will take reasonable steps to reduce the impact and keep you informed where appropriate.

This section does not remove any statutory right you may have to cancel an order or obtain a refund where applicable.

24. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices or applicable law.

The latest version will be published on this page together with the date it was last updated.

Changes will not retrospectively reduce rights relating to an order already placed.

The Terms & Conditions applying to an order will normally be those in force when the order was placed.

25. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be removed or limited only to the extent necessary.

The remainder of the Terms & Conditions will continue to apply.

26. Governing law and jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you will continue to benefit from any mandatory legal protections that apply to you.

Nothing in these Terms & Conditions prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable law.

For contracts entered into wholly or mainly for business purposes, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.

27. Complaints and dispute resolution

We want to resolve any problem fairly and promptly.

If you have a complaint about an order, product or service, please email:

hello@nailab.co.uk

Please include your name, order number where relevant and details of your concern.

We will investigate complaints and aim to respond within a reasonable period.

If a consumer complaint cannot be resolved directly between us, we will provide information about any appropriate alternative dispute resolution arrangements where we are required to do so by law, including whether Nailab is required or prepared to participate in the relevant process.

Your right to pursue a claim through the courts remains unaffected.

28. Contact us

Questions about these Terms & Conditions can be sent to:

Nailab
32 Warwick Road
Milford Haven
Pembrokeshire
SA73 2LP
United Kingdom

Email: hello@nailab.co.uk

Model Cancellation Form

Complete and return this form only if you wish to cancel an eligible contract. You do not have to use this form.

To:
Nailab
32 Warwick Road
Milford Haven
Pembrokeshire
SA73 2LP
United Kingdom

Email: hello@nailab.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on: ______________________________

Received on: _____________________________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s):

Only required if this form is submitted on paper.

Date: ___________________________________