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Shipping policy
Nailab Shipping Policy
Last updated: 13 September 2026
We aim to make receiving your Nailab order as simple and reliable as possible.
This Shipping Policy explains how we process and deliver orders, estimated delivery times and what to do if there is a problem with your delivery.
Where we deliver
We currently deliver within the United Kingdom only.
We do not currently offer international delivery.
Available delivery options will be shown at checkout.
Order processing
Orders are normally processed within 2–3 working days after they are placed.
Working days are Monday to Friday and exclude UK bank holidays.
During particularly busy periods, including major promotions, Black Friday, Christmas or other high-volume periods, processing may occasionally take a little longer.
If there is a significant unexpected delay affecting your order, we will make reasonable efforts to let you know.
Processing time is separate from delivery time.
Delivery times
After your order has been dispatched, standard delivery will normally take approximately 5–10 working days, unless a different delivery estimate is shown at checkout.
These delivery times are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
We aim to dispatch and deliver orders within the times stated on our website and at checkout.
Unless we have agreed a different delivery period with you, orders will in any event be delivered without undue delay and within 30 days, as required by law.
The 30-day period is a legal backstop where no different delivery period has been agreed. It is not Nailab's normal expected delivery time. (Legislation.gov.uk)
Delivery charges
Delivery charges are shown at checkout before you place your order.
The amount may depend on factors including:
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the size or weight of your order;
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the delivery service selected; and
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the delivery destination.
You will be able to review the applicable delivery charge before completing your purchase.
Delivery carriers
Nailab may use DPD, Evri or another suitable delivery provider depending on the order and delivery service selected.
We may change the carrier used to fulfil an order where reasonably necessary.
Tracking your order
Where tracking is available, you will normally receive a dispatch confirmation email containing your tracking information once your order has been sent.
Please allow a short period after receiving your dispatch email for the carrier's tracking system to update.
Tracking information is supplied by the relevant delivery provider and may occasionally take time to reflect the latest parcel movement.
Responsibility for your order
For consumer orders, Nailab remains responsible for the goods until they come into the physical possession of:
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you; or
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a person you have identified to receive the goods on your behalf.
An exception may apply if you independently arrange a carrier that was not offered by Nailab. (Legislation.gov.uk)
If a courier used by Nailab loses or damages your parcel before it reaches you, please contact hello@nailab.co.uk.
You should not normally need to pursue Nailab's chosen courier yourself in order to exercise your consumer rights.
Delayed deliveries
Occasionally deliveries may be delayed because of circumstances such as:
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severe weather;
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unusually high parcel volumes;
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courier network disruption;
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industrial action;
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local delivery disruption; or
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other circumstances outside our reasonable control.
If your order is delayed, please check your tracking information first where available.
If there has been no meaningful tracking update or your parcel appears significantly overdue, contact us at:
Please include your order number.
We will investigate the delivery with the carrier where appropriate.
If we fail to deliver within an agreed delivery period, you may have rights under consumer law. In some circumstances, including where delivery by a particular date was essential, you may be entitled to end the contract. In other circumstances, you may first be entitled to give us an additional reasonable period in which to deliver. (Legislation.gov.uk)
Nothing in this policy limits your statutory rights.
Lost parcels
If tracking suggests that your parcel has been lost, or it has not arrived within a reasonable period, please contact us at:
We may need to investigate the parcel with the delivery provider before confirming that it has been lost.
Where a consumer parcel is lost before responsibility for it has passed to you, Nailab will provide the remedy required by your legal rights.
Damaged parcels
If your order arrives damaged, please contact us as soon as reasonably possible.
Email:
Please include:
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your order number;
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details of the damage; and
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photographs of the parcel and affected products where possible.
Photographs can help us investigate the issue with the carrier and resolve it more quickly.
Your rights relating to damaged or faulty goods are also explained in our Refund & Returns Policy.
Incorrect or incomplete delivery addresses
Please check your delivery information carefully before completing your order.
Customers are responsible for providing complete and accurate delivery details.
If you notice an error before your order has been dispatched, contact us as quickly as possible at:
We will try to amend the details, but we cannot guarantee that changes can be made once an order is being processed.
If you provide an incorrect or incomplete address and the parcel is returned to Nailab, we may ask you to pay the reasonable cost of sending the order again.
If a parcel is delivered incorrectly because of an error by Nailab or a delivery provider chosen by Nailab, we will work with you to resolve the issue.
Orders returned to Nailab
A parcel may sometimes be returned to us because:
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the address supplied was incomplete or incorrect;
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delivery was attempted but could not be completed;
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the parcel was not collected from a collection point within the carrier's timeframe; or
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the carrier was unable to complete delivery.
If your order is returned to Nailab, please contact us.
Where the return was caused by incorrect information supplied by the customer or failure to collect the parcel, we may require payment of reasonable additional postage before resending it.
Where the return was caused by an error for which Nailab is responsible, we will not charge you again for delivery.
Any cancellation or refund rights you may have remain unaffected.
Delivery to another person
If you ask us to deliver an order to another person or address, such as a gift recipient, please make sure the delivery details are accurate.
For consumer orders, responsibility for the goods will normally pass when the order comes into the physical possession of you or the person you identified to receive it. (Legislation.gov.uk)
Orders containing multiple products
Where your order contains several products, they may occasionally be sent in more than one parcel.
If this happens, you may receive separate tracking information.
You will not be charged additional delivery fees simply because Nailab chooses to split an order into multiple parcels.
Stockist and trade orders
Stockist and trade orders may require different processing or delivery arrangements because of their size, weight or quantity.
Any applicable delivery charges will be displayed or agreed before the order is completed.
Delivery estimates for larger Stockist orders may differ from standard consumer orders.
If there is a problem with a trade delivery, please contact:
Consumer delivery rights do not necessarily apply to orders made wholly or mainly for business purposes.
Cancelling an order
If you wish to cancel an order before it has been dispatched, contact:
as soon as possible.
If we are able to stop the order before dispatch, we will arrange the cancellation.
If your order has already been dispatched, you may need to follow our Refund & Returns Policy.
Your statutory cancellation rights remain unaffected.
Contact us
If you have any questions about your delivery, please contact:
Nailab
32 Warwick Road
Milford Haven
Pembrokeshire
SA73 2LP
United Kingdom
Email: hello@nailab.co.uk
Please include your order number when contacting us about an existing order.