Nailab Privacy Policy

Last updated: 13 September 2026

1. About this Privacy Policy

Nailab respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect personal information when you:

• visit or use our website;

• purchase products from us;

• create or use an account;

• contact us;

• subscribe to marketing;

• interact with our promotions or social media;

• apply for or use a Stockist or trade account; or

• otherwise interact with Nailab.

For the purposes of UK data protection law, Nailab is the data controller of the personal information described in this Privacy Policy unless otherwise stated.

Our contact details are:

Nailab
32 Warwick Road
Milford Haven
Pembrokeshire
SA73 2LP
United Kingdom

Email: hello@nailab.co.uk

Our website is:

https://nailab.co.uk

2. The personal information we collect

The personal information we collect depends on how you interact with Nailab.

It may include the following.

Contact information

This may include:

• your name;

• postal address;

• delivery address;

• billing address;

• email address; and

• telephone number.

Order and transaction information

When you purchase from Nailab, we may collect information including:

• products ordered;

• order number;

• order value;

• delivery information;

• payment status;

• returns and refunds;

• discount or promotional codes used; and

• previous purchases.

Payment information is normally processed securely by our payment providers.

Depending on the payment method used, Nailab generally receives information confirming the transaction rather than your complete payment-card details.

Account information

If you create an account with us, we may process information associated with that account, including:

• your contact information;

• login or account information;

• order history; and

• account preferences.

You are responsible for keeping your account login information secure.

Shopping and website activity

We may collect information about how you interact with our website, such as:

• products and pages you view;

• products added to your basket;

• purchases;

• website searches;

• referral information;

• browser type;

• device information;

• IP address; and

• website interaction and usage information.

Some of this information is collected through cookies and similar technologies.

Customer service information

If you contact Nailab, we may retain information including:

• emails and messages;

• details of your enquiry;

• complaints;

• returns or refund correspondence;

• photographs you send us;

• product queries; and

• other information you voluntarily provide.

Please avoid sending sensitive personal information unless it is genuinely necessary for us to deal with your enquiry.

Stockist and business information

If you apply for or use a Nailab Stockist or trade account, we may collect information such as:

• your name;

• business or salon name;

• business contact details;

• delivery and billing information;

• information supplied as part of your application;

• trade purchase history; and

• communications relating to the business relationship.

Marketing information

If you subscribe to Nailab marketing, we may process information such as:

• your email address;

• your marketing preferences;

• when and how you subscribed;

• whether you opened or interacted with marketing communications; and

• whether you unsubscribed.

3. How we collect your information

We may collect personal information:

Directly from you

For example, when you:

• place an order;

• create an account;

• contact Nailab;

• request a return or refund;

• subscribe to emails;

• complete a form;

• enter a promotion;

• leave a review; or

• apply for a Stockist account.

Automatically

Certain information may be collected automatically when you use our website through cookies, pixels and similar technologies.

This may include information about your device, browser, IP address and interactions with the website.

From service providers

We may receive information from organisations that help us operate Nailab, including:

• Shopify;

• payment providers;

• delivery companies;

• website and technology providers;

• marketing platforms;

• analytics providers; and

• other service providers we use.

From social media and other platforms

If you interact with Nailab through a social-media platform or another third-party service, we may receive information that you have chosen to make available through that platform.

The platform's own privacy policy will also apply to its handling of your information.

4. Why we use your personal information

UK data protection law requires us to have a lawful basis for using personal information.

The lawful basis depends on why we are using the information.

To process and fulfil orders

We use information such as your name, contact details, delivery details and transaction information to:

• process orders;

• take and confirm payment;

• arrange delivery;

• send order updates;

• deal with returns and refunds; and

• provide customer service relating to your purchase.

We normally process this information because it is necessary to perform our contract with you or to take steps you request before entering into a contract.

To operate customer and Stockist accounts

We use account information to:

• create and manage accounts;

• maintain purchase history;

• provide Stockist access;

• administer our relationship with business customers; and

• provide account-related support.

Depending on the circumstances, we rely on contract or our legitimate interests in operating and administering our business relationships.

To provide customer service

We use information supplied in enquiries, complaints and other communications to respond to you and resolve problems.

Our lawful basis will normally be contract, where the enquiry relates to an order, or our legitimate interests in providing effective customer service and managing our business.

To prevent fraud and protect Nailab

We may use information to:

• detect suspicious transactions;

• prevent fraud;

• protect accounts;

• maintain website security;

• investigate misuse; and

• establish, exercise or defend legal claims.

We rely on our legitimate interests in protecting our customers, website and business, or a legal obligation where applicable.

To comply with legal obligations

We may process and retain information where necessary to comply with laws relating to matters such as:

• tax;

• accounting;

• consumer protection;

• product safety;

• fraud prevention; and

• legal or regulatory requests.

The lawful basis is compliance with a legal obligation.

To improve Nailab and our website

We may analyse how customers use our website and services so that we can improve:

• website performance;

• navigation;

• product ranges;

• customer experience;

• communications; and

• business operations.

Where personal information is involved, we rely on our legitimate interests in understanding and improving our business, or consent where consent is required for the technology used.

5. Marketing

We may send you information about Nailab products, offers, launches and promotions where we are legally permitted to do so.

For email or similar electronic marketing to individual customers, we may rely on:

• your consent; or

• the permitted existing-customer or “soft opt-in” rules, where their legal requirements are satisfied.

Where we rely on the soft opt-in, marketing will relate to our own similar products or services, and you will have been given an opportunity to opt out when your details were collected and in each subsequent marketing communication.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting:

hello@nailab.co.uk

Unsubscribing from marketing will not prevent us from sending essential service communications such as order confirmations, dispatch information or messages relating to an existing order.

We will not require you to agree to marketing simply in order to purchase Nailab products.

6. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to work correctly. These may support functions such as:

• the shopping basket;

• checkout;

• website security;

• account functionality; and

• remembering essential website settings.

We may also use optional cookies or similar technologies for:

• analytics;

• understanding website usage;

• measuring marketing performance;

• personalisation; and

• advertising.

Where UK law requires consent, non-essential cookies will not be placed until you have given the required consent.

You can accept, reject or manage non-essential cookies through the cookie consent or privacy-preferences tools available on our website.

You can change your preferences later.

Your browser may also allow you to block or delete cookies, although doing so may affect some website functionality.

Shopify provides further general information about cookies used in connection with its platform at:

https://www.shopify.com/legal/cookies

7. Who we share personal information with

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations that help us operate Nailab.

These may include:

Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform and associated technology used to operate our website and process orders.

Payment providers

We share necessary transaction information with payment providers so that payments, refunds and related transactions can be processed securely.

Delivery companies

We provide delivery information to the courier or delivery company responsible for fulfilling your order.

This may include your:

• name;

• delivery address;

• telephone number; and

• email address,

where reasonably necessary for delivery.

Technology and service providers

We may use service providers for functions such as:

• website hosting and technology;

• cloud services;

• email communications;

• customer service;

• analytics;

• fraud prevention;

• reviews; and

• marketing.

They may process personal information only as necessary to provide their services and subject to applicable data protection requirements.

Professional advisers

Information may be shared where necessary with professional advisers such as accountants, insurers or legal advisers.

Authorities and legal requirements

We may disclose information where we are required or permitted to do so by law, including to:

• law enforcement;

• courts;

• regulators;

• tax authorities; or

• other competent authorities.

We may also disclose information where reasonably necessary to establish, exercise or defend legal claims or protect the rights and safety of Nailab, our customers or others.

8. Advertising and analytics

Where you have given any consent required by law, we may use analytics or advertising services to help us understand website performance and the effectiveness of Nailab marketing.

These services may collect information about your browser, device and interactions with our website.

Third-party providers may process information under their own privacy policies where they act as independent controllers.

You can manage relevant cookies and tracking technologies through our website's cookie-preferences controls.

9. Reviews and user-generated content

If you submit a product review or other content for publication, information you choose to make public may be visible to other visitors.

For example, a review may display your chosen name, review text, rating or photographs you provide.

Please do not include information in a public review that you do not want others to see.

Where a third-party review platform is used, that provider's privacy policy may also apply.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period depends on factors such as:

• whether you have an active account;

• our contractual obligations;

• tax and accounting requirements;

• consumer and product obligations;

• fraud prevention;

• the need to resolve disputes;

• legal limitation periods; and

• whether you have asked us to delete information.

Order, transaction and accounting records may need to be retained for several years to comply with tax, accounting and legal requirements.

Marketing information will normally be retained while you remain subscribed or where necessary to maintain a record of an unsubscribe request.

We may retain limited information after an unsubscribe so that we can ensure we respect your preference and do not inadvertently send further marketing.

When information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it as appropriate.

11. International transfers

Some of the organisations that provide services to Nailab may process personal information outside the United Kingdom.

Where this involves a restricted international transfer under UK data protection law, we will take steps to ensure that an appropriate transfer mechanism is used.

Depending on the destination and provider, this may include:

• UK adequacy regulations;

• an approved contractual safeguard such as the UK International Data Transfer Agreement or an appropriate UK Addendum; or

• another lawful transfer mechanism.

We will also take reasonable steps to ensure that service providers handling personal information have appropriate protections in place.

12. Security

We take reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;

• accidental loss;

• alteration;

• disclosure; and

• misuse.

However, no internet service or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account password or login information confidential.

If you believe your Nailab account or personal information may have been compromised, please contact:

hello@nailab.co.uk

13. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including:

Right of access

You may ask us for a copy of personal information we hold about you and information about how it is being used.

Right to rectification

You may ask us to correct personal information that is inaccurate or incomplete.

Right to erasure

In certain circumstances, you may ask us to delete your personal information.

This right is not absolute. For example, we may need to retain information to comply with legal obligations or establish or defend legal claims.

Right to restrict processing

In certain circumstances, you may ask us to restrict how we use your personal information.

Right to object

You may have the right to object to certain processing based on legitimate interests.

You have an absolute right to object to the use of your personal information for direct marketing.

Right to data portability

Where applicable, you may ask to receive certain personal information in a structured, commonly used and machine-readable format or ask us to transmit it to another organisation.

Right to withdraw consent

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawing consent does not make any processing carried out before the withdrawal unlawful.

To exercise your rights, contact:

hello@nailab.co.uk

We may need to confirm your identity before completing a request.

We will respond within the time required by applicable data protection law.

There is normally no fee for exercising your data protection rights, although the law permits fees or refusal in limited circumstances involving manifestly unfounded or excessive requests.

14. Automated decision-making

We may use technology to assist with activities such as website personalisation, fraud detection, customer segmentation and marketing.

However, we do not currently make decisions about customers based solely on automated processing that produce legal effects or similarly significant effects, unless we tell you otherwise and provide the information required by law.

15. Children's privacy

Our website and products are intended for a general consumer audience and are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children where doing so would be inappropriate or unlawful.

If you believe that a child has provided personal information to Nailab in circumstances where it should not have been collected, please contact:

hello@nailab.co.uk

and we will review the matter.

16. Third-party websites

Our website may contain links to websites, social-media platforms or services operated by other organisations.

Nailab does not control the privacy practices of independent third parties.

If you follow a link to another website or service, you should read that organisation's privacy information to understand how it handles your data.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Nailab's services;

• the way we use information;

• technology;

• our service providers; or

• legal and regulatory requirements.

When we make changes, we will update the Last updated date at the top of this page.

Where a change is significant and the law requires us to do so, we will take additional steps to bring the change to your attention.

18. Complaints

If you have a concern about how Nailab has handled your personal information, please contact us first so that we have an opportunity to investigate.

Email: hello@nailab.co.uk

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk

You do not have to contact Nailab before exercising your right to complain to the ICO.

19. Contact Nailab

If you have a question about this Privacy Policy, how we use your personal information or wish to exercise a data protection right, contact:

Nailab
32 Warwick Road
Milford Haven
Pembrokeshire
SA73 2LP
United Kingdom

Email: hello@nailab.co.uk